We are committed to protecting your personal information

This Privacy Policy ("Policy") sets out the rules for the collection, storage, processing, and disclosure of personal information between the authority operating the gt9o platform and website (https://gt9o.bar) ("we", "our", "gt9o") and users of the platform ("you", "user"). By using gt9o's services, you are considered to have agreed to the terms of this Policy.

1 What types of information we collect

We may collect the following types of information when you create an account, use services, and complete transactions on the gt9o platform:

1.1 Information provided directly

• Identity information: Your full name, date of birth, and email address.
• Contact information: Mobile number and contact address.
• Identity verification information: National ID or passport number (for account verification where applicable).
• Financial information: Details related to your bKash, Nagad, Rocket, Upay, or bank transfer that are required to process transactions.
• Account information: Username and secure password.

1.2 Automatically collected information

When you use the gt9o website, certain technical information is collected automatically:

• Device information: Type of device used, operating system, and browser version.
• Network information: IP address and details related to your internet connection.
• Usage information: Which pages you visited on the platform, how long you stayed, and which features you used.
• Cookie and tracking data: Cookies and similar technologies are used to improve our technical services — see the cookie policy below for details.

2 Purpose and use of information collection

gt9o does not collect your information without a purpose. We use the information you provide for the following:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To run betting, slots, casino, and other gaming services smoothly.
• Transaction processing: To complete deposit and withdrawal requests and to keep records of transactions.
• Customer support: To answer your questions and help resolve issues.
• Security and fraud prevention: To ensure the security of the platform and to detect suspicious activity.
• Age verification: To ensure that only those aged 21 or above hold accounts.
• Legal compliance: To meet the requirements of regulatory authorities in accordance with applicable laws and regulations.
• Platform improvement: To analyze user experience and improve the quality of services.

3 Cookie Policy and tracking technologies

Cookies and similar technologies are used on the gt9o website. Cookies are small data files stored on your device that help our website remember your preferences and improve the quality of service.

3.1 Types of cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security. The platform will not function properly without these.
• Functional cookies: To remember your language preference and other settings.
• Analytics cookies: To understand website traffic and usage patterns — this information is used in completely anonymous form.

You can block or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some gt9o services to not function properly.

4 Information sharing and disclosure

gt9o never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service provider partners

Minimum necessary information may be shared with third-party service providers related to payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), technology infrastructure, and security. These partners are required to follow the same privacy standards as gt9o.

4.2 Legal obligations

We may be required to disclose information in compliance with a valid legal order from a competent court or law enforcement authority in Bangladesh or any other jurisdiction.

4.3 Fraud prevention

Necessary information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities on the platform.

4.4 Business restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the new authority. You will be given proper advance notice in such a case.

5 Data security measures

gt9o applies multi-layered security measures to keep your personal and financial information secure:

• SSL encryption: All data transfers between the website and servers are encrypted using SSL (Secure Sockets Layer) technology.
• Data encryption: Stored sensitive information — particularly passwords and financial details — is kept in encrypted form.
• Access controls: Only authorized personnel are granted access to your information, and only when necessary.
• Security testing: Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems: Advanced firewalls are kept active to prevent unauthorized access.

6 Data retention period

gt9o retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Specifically:

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: After an account is closed or deleted, certain information may be retained for a specified period within legal limits.
• Financial transaction records: Transaction history is retained for a specified period in accordance with financial regulations.
• Marketing information: Marketing communications are stopped as soon as you withdraw your consent.

7 Your rights and choices

gt9o believes you should have full control over your own information. You have the following rights:

7.1 Right to access information

You may contact us at any time to find out what information we hold about you and how it is being used.

7.2 Right to correct information

If any information stored in your account is incorrect or incomplete, you have the right to request a correction.

7.3 Right to delete information

In certain circumstances, you may request that your personal information be deleted, unless it is required to be retained due to legal obligations.

7.4 Right to withdraw marketing communications

If you do not wish to receive promotional messages or offers from gt9o, you may withdraw this consent at any time by informing our support team.

7.5 Right to data portability

Upon your request, gt9o may provide a copy of the information stored about you in a readable format.

To exercise these rights, please contact our support team: [email protected]

8 Protection of minors

gt9o provides services exclusively to those aged 21 or above. We do not intentionally collect any personal information from minors. Age verification is in place at the time of account registration.

If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

9 International data transfers

gt9o's servers and technology infrastructure may be located in Bangladesh or other countries. When transferring your information, we ensure that your data receives the same level of protection as under this policy in the destination country, and that all applicable data protection laws are followed.

10 Third-party links and services

The gt9o platform has connections to some third-party services, including payment gateways. These third parties have their own privacy policies, and gt9o is not responsible for their methods of collecting and using information. We advise you to read their own privacy policies.

11 Policy changes and updates

gt9o reserves the right to amend and update this Privacy Policy as needed. We will notify users appropriately in the case of significant changes. Continued use of the platform after changes have been made will be taken as your agreement to the updated policy.

The date of each update is noted at the top of this page. An archive of previous versions is kept by us and will be provided upon request.

12 Complaints and resolution process

If you have any concerns or complaints about how your personal information is handled, please first contact our support team. We will carry out a proper investigation and try to resolve the matter within a reasonable time.

• Email: [email protected]
• Live chat: Available 24/7, in both Bengali and English

If our resolution does not satisfy you, you have the right to file a complaint with the relevant legal authority.

13 Applicability and effect of this policy

This Privacy Policy takes effect from the date of publication on the https://gt9o.bar website. Use of any gt9o service constitutes full acceptance of this policy. If any part of this policy is declared invalid by a competent court, the remaining parts will remain fully in effect.

gt9o's Terms and Conditions and Responsible Gaming Policy apply together with this Privacy Policy. In the event of any conflict, the Terms and Conditions will prevail.